1. Introduction & Acceptance of Terms

Welcome to Heem Jewels. These Terms and Conditions (“Terms”) govern your use of our website, heemonline.com (the “Site”), and all services, products, and content provided by Heem Jewels (“we,” “us,” or “our”).

By accessing, browsing, or using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and to comply with all applicable laws and regulations. If you do not agree to these Terms, you are not authorized to use this Site.

2. Use of the Website

You agree to use the Site for lawful purposes only and in a manner that does not infringe upon the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Site. Prohibited behavior includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our Site.

You must be at least 18 years old or the age of legal majority in your jurisdiction to make a purchase on our Site.

3. Intellectual Property Rights

All content included on this Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Heem Jewels or its content suppliers and is protected by Indian and international copyright and trademark laws. The compilation of all content on this site is the exclusive property of Heem Jewels.

You are granted a limited license to access and make personal use of this Site but not to download (other than page caching) or modify it, or any portion of it, except with our express written consent.

4. Products and Pricing

• Product Descriptions: We strive to be as accurate as possible in our product descriptions, specifications, and photography. However, we do not warrant that product descriptions or other content of this site are completely accurate, reliable, current, or error-free. Many of our products are made with natural gemstones and materials, which may result in slight variations in color, size, and pattern.

• Pricing: All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes (such as GST), unless stated otherwise. We reserve the right to change prices for products displayed on the Site at any time without notice. While we make our best effort to ensure pricing accuracy, errors may occur. If we discover a pricing error on an item you have ordered, we will contact you.

• Availability: All products are subject to availability. We reserve the right to limit the quantity of products we supply, supply only part of an order, or divide up orders. We will inform you if we are unable to fulfill your order.

5. Orders, Payment, and Order Acceptance

• Placing an Order: Your placement of an order on our Site constitutes an offer to purchase the product(s).

• Payment: We accept various forms of payment, including credit cards, debit cards, net banking, and other secure payment gateways. Payment must be successfully processed before we can ship your order.

• Order Acceptance: We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. An order is not considered accepted by us until it has been shipped. We may require additional verification or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required.

6. Shipping and Delivery

We will ship your order to the shipping address you provide. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments. Risk of loss and title for all items purchased from us pass to you upon our delivery of the items to the shipping carrier. For more detailed information, please refer to our Shipping Policy.

7. Returns, Refunds, and Exchanges

Heem Jewels is committed to your satisfaction. If you are not completely satisfied with your purchase, you may be eligible to return or exchange the item. Our return and exchange process, including eligibility, timeframes, and procedures, is outlined in our official Return & Refund Policy, which is incorporated into these Terms by reference.

8. User Accounts

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account or password. You must provide accurate and complete information and keep your account information updated. We reserve the right to refuse service, terminate accounts, or cancel orders in our sole discretion.

9. Disclaimer of Warranties and Limitation of Liability

THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, AND PRODUCTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY HEEM JEWELS ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING.

HEEM JEWELS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON IT. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, HEEM JEWELS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY PRODUCTS PURCHASED FROM THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

10. Indemnification

You agree to indemnify, defend, and hold harmless Heem Jewels, its directors, officers, employees, and agents from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Site or any breach by you of these Terms.

11. Governing Law and Jurisdiction

These Terms and your use of the Site are governed by and construed in accordance with the laws of the Republic of India. You agree that any legal action or proceeding between you and Heem Jewels shall be brought exclusively in the competent courts of jurisdiction located in Kozhikode, Kerala, India.

12. Changes to Terms and Conditions

We reserve the right to update or modify these Terms at any time without prior notice. For this reason, we encourage you to review these Terms whenever you use the Site. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

13. Contact Information

For any questions, concerns, or notices regarding these Terms and Conditions, please contact us at:

Heem Jewels Customer Support Email: support@heemonline.com