1. Introduction

Welcome to Heem Jewels. Your privacy and the security of your personal information are of the utmost importance to us. This Privacy Policy outlines our commitment to protecting your data and explains how we collect, use, process, and safeguard your information when you visit our website (heemonline.com), make a purchase, or interact with us in any other way.

By accessing our website and using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information to provide and improve our services, process your orders, and offer you a personalized experience. We collect information in the following ways:

• A. Information You Provide Directly to Us:

  • Contact and Identity Information: Your full name, email address, phone number, and physical addresses (for shipping and billing).

  • Order Information: Details of the products you purchase, sizing information, and any personal engravings or customizations.

  • Payment Information: Payment card details or other payment service information. Please note that payment information is processed securely by our third-party payment gateways; we do not store your full credit card number on our servers.

  • Account Information: If you create an account, we collect your username, password, and purchase history.

  • Communications: Any information you provide when you contact our customer support team, participate in a survey, or subscribe to our newsletter.

• B. Information We Collect Automatically:

  • Device and Usage Information: When you visit our website, we automatically collect technical information, including your IP address, browser type and version, operating system, device type, and time zone setting.

  • Browsing Information: We collect data about your interaction with our site, such as the pages you visited, the products you viewed, the time spent on pages, and the links you clicked.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect this information to enhance your browsing experience and analyze site traffic. For more details, see Section 5 below.

3. How We Use Your Information

We use the information we collect for various purposes, grounded in providing you with excellent service and operating our business effectively. These purposes include:

• To Fulfill Our Services:

  • Processing and shipping your orders.

  • Managing payments and preventing fraudulent transactions.

  • Creating and managing your customer account.

  • Providing customer support and responding to your inquiries.

• For Communication and Marketing:

  • Sending you order confirmations, shipping notifications, and other transactional updates.

  • Sending you promotional materials, newsletters, and information about new products or special offers, only with your explicit consent. You can opt-out of these communications at any time by clicking the “unsubscribe” link in the email.

• To Improve and Personalize Your Experience:

  • Analyzing website usage to improve our site design, product offerings, and customer service.

  • Personalizing your experience by showing you products and offers that may be of interest to you.

• For Legal and Security Purposes:

  • Complying with legal obligations, court orders, or other governmental requests.

  • Protecting the rights, property, and safety of Heem Jewels, our customers, and others.

4. How We Share Your Information

We value your trust and do not sell your personal information to third parties. We only share your information with trusted partners under the following limited circumstances:

• Service Providers: We share information with third-party companies that perform services on our behalf, such as payment processors (e.g., Stripe, PayPal), shipping carriers (e.g., FedEx, UPS), and marketing platforms (for managing our newsletters). These providers are contractually obligated to protect your data and are only given access to the information necessary to perform their services.

• Legal Compliance: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or prevent fraud.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership.

5. Cookies and Tracking Technologies

Our website uses cookies—small text files placed on your device—to enhance functionality and your user experience. We use them to:

• Remember your preferences and items in your shopping cart.

• Securely log you into your account.

• Analyze website traffic and performance through services like Google Analytics.

• Deliver relevant advertising.

You have control over cookies. Most web browsers allow you to manage your cookie preferences through their settings. However, disabling essential cookies may affect the functionality of our website.

6. Data Security

We are committed to protecting your information. We implement a variety of industry-standard security measures, including SSL (Secure Socket Layer) encryption for all data transmitted to and from our website, to protect your data from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security, as no method of transmission over the Internet is 100% secure.

7. Your Rights and Choices

You have rights regarding your personal information. Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we correct any inaccurate or incomplete information.

• Deletion: Request that we delete your personal information, subject to certain legal exceptions.

• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at support@heemonline.com.

8. Children’s Privacy

Our website is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the “Effective Date” at the top.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please do not hesitate to contact us:

Heem Jewels Customer Support Email: support@heemonline.com